BoldClash General Item Return Policy-In most cases, items shipped from BoldClash.com can be returned within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment) if the delivery date is not traceable (The order shipment date and order notification are provided to you by email). Some products have different policies or requirements associated with them.
Refund in 24 Hours
We will give you a full refund within 24 hours (weekend and holidays excluded) as soon as possible after we've confirmed the issue.
Product Warranty Claims
This is available for quality issues within the warranty period. For any problem not listed in, just contact us for specific handles. Here provides the procedure as follows.
Provide problem photo or video — We check the claim — We accept the claim — You send back the product — We dispose Refund or replace
A photo or video is required for showing the problems of product
Within 2 Business days, we will contact you for further information or reply your claim
If your claim issue is stated in our Guarantee, we may ask you for the return. Responsibility for the payments of shipping charges depends on specific cases. Usually, it is a shared responsibility between Boldclash and the customer.
Warranty Exclusions Once you receive the product, for any quality issues, instead of your man-made mistakes or damages, we will accept your return. Nevertheless, the following listed situations are excluded from our warranty.
Arbitrarily brush the firmware of a device
Open the device body for fixing
Alter or replace parts of a product
Repurpose the product
Keep on using the product even the fault occurs and make it worse
Fail to contact us when the fault first occurs
Accidental damages, misusage or daily worn-out cases are not included in the warranty.
Returns without permission will not be accepted
Once neither your product warranty nor repair is possible, we can't replace you an outdated model. You can randomly buy another item just according to what you originally paid.
Because of sanitary regulations, intimate garments & toys cannot be returned.
If your product is accidentally lost during return shipment. Registered Air Mail is highly recommended for return.
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